If youexchange an item or would like to replace defective goods to have refunded, please contact us immediately. Then you get a RMA number (Return Material Authorization) and hold ready therefore the serial number (if any available), your return address and a telephone number (daytime).
Exchange is possible within 7 days of receipt, please contact us right away. Send the product back to us in its original packaging, MH Sowersby - creative glass, Hauptstrasse 27, 4642 Sattledt, Austria. Transport costs are at your expense. Please include a copy of our invoice.